Mel Bat FAQ — All Your Questions Answered Here

First, make sure your email and password are entered correctly and that Caps Lock is off. If you've forgotten your password, click the "Forgot Password?" link to receive a reset link by email. After 5 failed attempts, your account will be locked for 15 minutes. If the issue persists, Login Page using the OTP method.

KYC (Know Your Customer) is the identity verification process. Before making your first withdrawal, you'll need to submit a clear photo of your National ID or passport. This protects your account and helps prevent money laundering. Verification is typically completed within 30 minutes to 2 hours.

Yes, you can change your email address from Account Settings — just note that your new email will also need to be verified. For security purposes, you'll be asked to confirm the change using your current password. If you run into any issues, contact us at support@melbat.im.

No. Mel Bat's policy allows only one account per person. If multiple accounts are detected on the same device, IP address, or payment method, all associated accounts may be temporarily suspended and any bonuses forfeited.

Before deleting your account, make sure you've withdrawn all remaining balance. Then send a request to support@melbat.im. Alternatively, you can opt for self-exclusion, which will keep you away from the platform on a long-term basis.

Yes, you can update your mobile number from Account Settings. A one-time OTP will be sent to the new number to verify it. If your old number is no longer active, contact our support team — they'll assist you after verifying your identity.

First, check your spam or junk folder. If you still haven't received the email, use the "Resend" option on the registration page and wait 5–10 minutes. If it still doesn't arrive, double-check that you entered the correct email address and reach out to our support team.

Mel Bat currently supports the following payment methods:

• bKash — Most Popular, Instant
• Nagad — Fast & Easy
• Rocket — DBBL Mobile Banking
• Credit/Debit Card — Visa, Mastercard

The minimum deposit amount is ৳200 and the minimum withdrawal is ৳500.

Deposits are usually processed instantly. However, network delays may occasionally cause a 2–5 minute lag. Try refreshing the page and waiting a moment. If it's been more than 10 minutes, contact us at support@melbat.im with your bKash/Nagad transaction ID.

For KYC-verified members, most withdrawals are processed within 15–30 minutes. During peak hours, it may take up to 2–4 hours. First-time withdrawals without completed KYC verification may take longer. Withdrawals made between midnight and 6 AM may be processed the following day.

Mel Bat does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash/Nagad) may apply their own transaction charges. Please refer to the respective provider's terms for the latest fee information.

The maximum single deposit limit depends on your account tier and payment method. Standard accounts can deposit up to ৳50,000 per day. VIP members have higher limits. As part of Responsible Gaming, you can also Responsible Gaming You can set a deposit limit from the page.

Common reasons for withdrawal rejection:

• KYC verification not completed
• Wagering requirements for the bonus not met
• The registered payment number does not match the account details
• Suspicious Activity

Contact support@melbat.im to find out why.

Contact us via live chat or email support@melbat.im as soon as possible. If the withdrawal is still being processed, it may be possible to cancel it. However, once completed, recovery may not be possible. Always double-check the account number before submitting a withdrawal.

Your wallet may show two separate balances: Main Balance (real deposited and won funds, which can be withdrawn directly) and Bonus Balance (Funds earned from bonuses that convert into your main balance once the specified wagering requirements are met.) Bonus balance cannot be withdrawn directly.

Your welcome bonus is added automatically when you make your first deposit after registering — no extra steps needed. Just make sure your email is verified and that it is your first deposit. To find out the current bonus amount and terms, Latest Promotions View page.

A wagering requirement is the condition that requires you to place a certain amount in bets before bonus funds can be withdrawn. For example, a 5x wagering requirement on a ৳1,000 bonus means you must bet ৳5,000 in total. Once the requirement is met, the bonus balance converts to your main balance and becomes withdrawable. Each offer has its own terms.

You'll find your referral code or link in your account dashboard. Share it with a friend and ask them to Registration sign up using your code. Once they make their first deposit, you'll both receive a bonus. Visit the current promotions page to see how much you can earn through referrals.

Yes, most bonuses have an expiry period. Welcome bonuses are generally valid for 7 days, reload bonuses for 3 days, and free bets for 48 hours. Any unused bonus is automatically cancelled once it expires. The validity period for each bonus is listed on the offer page.

Cashback is generally paid out on a weekly basis. Every Monday, a set percentage of your eligible losses from the previous week is credited to your account. The cashback rate and maximum amount depend on your VIP tier.

Mel Bat's official social media pages, email newsletter, and Voucher Codes are available on the page. Enter the code during deposit or in the Promotions section of your account. Each code has its own validity period and terms.

Your bonus may be cancelled for the following reasons:

• Expired
• Claiming bonuses from multiple accounts
• Betting Against Wagering Requirements
• Using a bonus on restricted games
• Violation of Terms & Conditions

Always before claiming a bonus, Terms & Conditions Read it here.

Mel Bat offers betting across 20+ sports markets:

• Cricket (IPL, BPL, Test, T20 World Cup)
• Football (Premier League, La Liga, Champions League)
• Kabaddi, Tennis, Badminton, Basketball
• Virtual Sports
• E-Sports (CS:GO, Dota 2)

We also offer Live Casino, slots, crash games, and table games.

Yes, Mel Bat offers live betting 24/7. You can view real-time odds and place bets on any ongoing match at any time. Note that markets may close for a few minutes just before a match kicks off. Betting Visit the page to view all live events.

The Cash Out feature lets you settle a bet before the match ends. If you feel the result is turning against you, you can cash out to secure a partial win or minimize your loss. When the "Cash Out" button appears on your bet slip, simply click it — the offered amount will be credited to your balance instantly.

Common reasons for bet cancellation: match abandoned or postponed, technical errors, incorrect odds displayed before the match, or a change in event conditions. The full stake for any cancelled bet is returned to your balance.

Single Bet: A single bet placed on one event. If you win, you collect the payout for that bet alone. Lower risk, safer option.

Parlay Bet (multi): Bet on multiple events at once — you must win all of them. Losing a single leg means losing the entire bet. Higher risk, but the potential payout is multiplied many times over.

The minimum bet generally starts from ৳10. The maximum bet depends on the event, market, and your account tier. VIP members can place higher bets. Check the relevant betting market for specific limits.

Yes, logged-in members can watch free live streaming of selected matches. Matches with streaming available will display a camera icon. A balance in your account is required to access the stream. Please note that not all matches may have streaming available.

Mel Bat's Betting Tips The page features expert analysis and tips, updated regularly. You'll find predictions, team form, and statistics for cricket, football, and other sports. Keep in mind, though — no tip is 100% guaranteed. Always bet responsibly.

After registering, earn loyalty points with every bet you place. Once you reach a certain points threshold, you'll automatically be upgraded to the next VIP tier. The VIP tiers are: Bronze, Silver, Gold, Platinum, and Diamond. For more details, VIP View page.

VIP members enjoy: higher cashback rates, faster withdrawals, increased deposit and withdrawal limits, a dedicated account manager, invitations to exclusive events, a special birthday bonus, and premium support.

Yes, your tier is reviewed every three or six months. If you haven't earned the required points within that period, your level may be downgraded. Staying active with regular play and betting generally keeps your tier intact.

Your earned points can be converted into cash or redeemed for special rewards and bonuses. The points-to-cash conversion rate varies by VIP tier. You can manage this from the Points section of your account dashboard.

No, joining the VIP program is completely free. Simply play regularly and earn points — your level will advance automatically. There are no hidden charges or monthly fees.

Yes, Mel Bat takes the highest measures to protect your data. We use 256-bit SSL encryption, conduct regular security audits, and follow strict data protection policies. Your information is never sold or shared with third parties. For more details, Privacy Policy here.

Go to Account Settings → Security → Two-Step Verification to enable 2FA. Choose between mobile SMS or an Authenticator app. Once enabled, a verification code will be sent to your mobile at every login — making it nearly impossible for your account to be hacked.

Change your password immediately and email support@melbat.im with full details. If you suspect your account has been hacked, notify us via live chat and we will secure your account right away. Save screenshots of any suspicious transactions for further investigation.

Contact support@melbat.im as soon as possible with full details. You will need to verify your claim with your ID and other relevant information. Mel Bat takes such complaints seriously and acts promptly.

Mel Bat is a registered and licensed online gaming operator. We comply with international gaming commission regulations and undergo regular third-party security audits. For licence details, About Us page.

Always only use the melbat.im Always log in through the official domain. Check for the green padlock (SSL) icon in your browser's address bar. Verify the URL before clicking any link in an email. Mel Bat will never ask for your password or OTP via SMS or email. If you receive a suspicious message, forward it to support@melbat.im.

Go to Account Settings → Responsible Gaming → Deposit Limit to set daily, weekly, or monthly limits. Limit reductions take effect immediately. Increasing a limit requires a 72-hour cooling-off period. For more details, Responsible Gaming View page.

Self-exclusion prevents you from accessing the platform for a set period or permanently — either through your settings or by emailing support@melbat.im. During the exclusion period, you will not receive any marketing communications and access will be completely blocked.

No, Mel Bat strictly enforces an 18+ policy. If a user is found to be under 18 during verification, the account will be closed immediately and all deposited funds will be refunded. Parents are encouraged to use parental control software to protect their children.

Watch out for these warning signs: chasing losses with bigger bets, spending time meant for family or work on betting, spending beyond your means, being unable to stop, or hiding your betting from loved ones. If you notice any of these signs, Responsible Gaming Visit the page and get help.

From Account Settings → Responsible Gaming → Cooling-Off Period, you can take a break ranging from 1 day to 6 weeks. During this time, you won't be able to log in. However, you can still contact support for withdrawals. Once the period ends, your account will be reactivated automatically.